Terms of service

Paws and Whiskers

Last Updated: November 3, 2026

Welcome to Paws and Whiskers!

We’re delighted to have you as part of our community of pet lovers. Our mission is to provide quality products that help make life happier, healthier, and more enjoyable for pets and their families.

These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you are using our services with the permission and supervision of a parent or legal guardian.

You agree not to use our website or products for unlawful or unauthorized purposes.

We reserve the right to refuse or cancel orders where permitted by law, including orders involving suspected fraud, inaccurate information, or product availability issues.

2. Products and Availability

Paws and Whiskers offers a variety of pet products, accessories, treats, and other pet-related merchandise.

We make reasonable efforts to display accurate product descriptions, images, prices, and availability.

However, product colors, packaging, and appearance may vary slightly from what is displayed online.

Certain products may be supplied and shipped by trusted third-party fulfillment partners.

We reserve the right to modify product offerings, correct errors, or discontinue products without prior notice.

If a product becomes unavailable after an order has been placed, we will contact you regarding an appropriate alternative or refund.

3. Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

We reserve the right to update product prices at any time. Price changes will not affect orders already accepted, except where permitted by law.

Applicable taxes, shipping charges, and other fees will be displayed during checkout.

Payments are processed through authorized third-party payment providers.

By placing an order, you confirm that you are authorized to use the selected payment method and that your billing information is accurate.

4. Order Processing and Confirmation

After placing an order, you will generally receive an email confirming that your order has been received.

An order confirmation does not guarantee product availability or shipment.

Orders may be reviewed for payment verification, fraud prevention, and inventory availability.

If we cannot fulfill an order, we will notify you and arrange a refund for any amount paid for the unavailable items.

5. Shipping and Delivery

We work with third-party suppliers, fulfillment partners, and shipping carriers to deliver customer orders.

Shipping estimates are provided for convenience and may vary depending on product availability, fulfillment location, carrier conditions, and destination.

Multiple items in the same order may arrive in separate packages.

We are not responsible for delays outside our reasonable control, but we will work with customers to resolve delivery problems consistent with applicable law.

For additional details, please review our Shipping Policy.

6. Returns and Refunds

We want customers to feel confident shopping with Paws and Whiskers.

Eligible returns and refunds are handled according to our published Return and Refund Policy, subject to applicable consumer protection laws.

Certain products, including opened pet treats, food, grooming items, or hygiene products, may be restricted from return for health and safety reasons.

These restrictions do not eliminate any rights customers may have for damaged, defective, or incorrectly supplied products.

Please review our Return and Refund Policy before purchasing.

7. Pet Health and Product Safety

Products sold by Paws and Whiskers are intended for their described uses.

Pet owners are responsible for selecting products appropriate for their pet’s age, size, health needs, and behavior.

Always read product labels, ingredient information, feeding instructions, and safety warnings before use.

Supervise pets when using toys, accessories, or products that could present choking or injury hazards.

Information provided on our website is for general informational purposes and is not a substitute for professional veterinary advice.

If your pet experiences an adverse reaction or injury, discontinue use of the product and contact a veterinarian.

Nothing in these terms limits rights or remedies that cannot legally be excluded.

8. Customer Accounts and Information

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate information when creating an account or completing purchases.

We handle personal information in accordance with our Privacy Policy.

9. Intellectual Property

All original branding, website content, logos, graphics, text, and other materials owned by Paws and Whiskers are protected by applicable intellectual property laws.

Third-party product images, trademarks, and descriptions remain the property of their respective owners.

You may not reproduce or commercially use our protected materials without appropriate permission.

10. Prohibited Activities

You agree not to:

Use our website for fraudulent or unlawful transactions.
Attempt to access restricted systems or customer information.
Distribute malicious software or interfere with website security.
Submit false or misleading information.
Violate the intellectual property rights of others.
Engage in activities that disrupt our services or harm other customers.

We may restrict access or take appropriate action when these terms are violated, as permitted by law.

11. Third-Party Services

Our store operates through Shopify and may use third-party services for payments, product sourcing, fulfillment, shipping, and analytics.

These providers may have separate terms and privacy practices.

We are not responsible for the independent content or services of unrelated third-party websites.

Our use of third-party services does not eliminate our obligations to customers under applicable law.

12. Disclaimer of Warranties

We work to provide accurate information, dependable service, and quality products.

However, website functionality may occasionally be interrupted by maintenance, technical issues, or circumstances outside our control.

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required.

Nothing in these terms excludes or limits any warranty or consumer protection right that cannot legally be waived.

13. Limitation of Liability

To the extent permitted by applicable law, Paws and Whiskers is not responsible for indirect or consequential losses resulting from the use of our website or services.

This provision does not exclude or limit liability for fraud, gross negligence, personal injury, defective products, or any other liability that cannot legally be limited.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, services, or legal obligations.

Updated terms will be published on our website with a revised date.

Material changes will be communicated when required by law.

15. Governing Law

These Terms of Service are governed by applicable laws of the State of Missouri, United States, without overriding any mandatory consumer protection rights that apply in a customer’s jurisdiction.

16. Contact Information

If you have questions about these Terms of Service, an order, or our products, please contact:

Paws and Whiskers

Customer Support Email: fourstatesleads@gmail.com

Website: Paws&Whiskers

We’re committed to treating our customers and their pets with care, honesty, and respect.

Paws and Whiskers — Because Every Pet Deserves a Little Extra Love.