Privacy policy

Paws and Whiskers

Last Updated: November 3, 2026

At Paws and Whiskers, we believe trust is just as important as the love we share with our pets. We are committed to respecting your privacy and being transparent about how your personal information is collected, used, and shared.

This Privacy Policy explains how we handle your information when you visit our online store, make a purchase, or interact with our services.

1. Information We Collect

When you browse or shop with Paws and Whiskers, we may collect:

Personal Information: Name, email address, phone number, and billing or shipping address.
Order Information: Products purchased, order history, payment status, and shipping details.
Payment Information: Payment details processed securely through our payment providers.
Device Information: IP address, browser type, device information, cookies, and website activity.
Communication Information: Messages, questions, reviews, or other information you voluntarily provide.

2. How We Use Your Information

We use customer information to:

Process and fulfill orders.
Provide shipping updates and order confirmations.
Respond to customer questions and support requests.
Handle returns, refunds, and exchanges.
Improve our website, products, and shopping experience.
Detect fraudulent transactions and protect our store.
Send promotional emails when permitted by applicable law and your communication preferences.
Meet legal and regulatory obligations.

3. Sharing Your Information

We may share necessary personal information with trusted service providers who help operate our business, including:

Shopify: Our ecommerce platform and associated services.
Payment Processors: To securely process transactions.
Product Suppliers and Fulfillment Partners: To prepare and ship orders directly to customers.
Shipping Carriers: To deliver purchases and provide tracking information.
Analytics and Marketing Providers: To understand website performance and provide advertising, where applicable.
Legal Authorities: When disclosure is required by law or necessary to protect our rights.

Our suppliers and service providers may process information according to their own privacy practices and applicable contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep your shopping cart functioning.
Remember preferences.
Analyze website traffic and performance.
Improve your shopping experience.
Support personalized advertising, where enabled.

You may be able to manage cookies through your browser settings or privacy controls available on our website.

5. Marketing Communications

If you subscribe to our marketing communications, we may send information about new arrivals, promotions, special offers, and pet-related updates.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Transactional communications, including order confirmations and shipping updates, may still be sent when necessary.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

Our online store operates through Shopify, which provides security features for ecommerce transactions.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and maintain appropriate business records.

When information is no longer required, we take reasonable steps to delete or otherwise securely handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of eligible personal information.
Opt out of certain marketing communications.
Opt out of certain uses or sharing of information for targeted advertising.
Exercise other privacy rights available under applicable law.

We will review and respond to privacy requests in accordance with applicable laws.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Paws and Whiskers is not responsible for the privacy practices of independently operated third-party websites.

We encourage you to review their privacy policies before submitting personal information.

10. Children’s Privacy

Our store is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information inappropriately, we will take appropriate steps to address it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, legal requirements, or information practices.

Updates will be posted on this page with a revised effective date. Where legally required, we will provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Paws and Whiskers

Email: [Insert Customer Support Email]

Website: [Insert Store Website]

Mailing Address: [Insert Business Mailing Address]

We appreciate the trust you place in Paws and Whiskers.

Because Every Pet Deserves a Little Extra Love.